FAQs

How do I place an order?

Once you have chosen the products you wish to order simply click on ‘BUY’. Go to ‘Your Basket/Checkout’ to view or amend all the items and quantities you are buying.

If you are a new customer you will be required to register an account with Jersey Plants Direct. Existing customers simply need to enter their email address and password to continue your order.

During checkout, you will be asked to provide a delivery name and address.

Once you have entered your payment details you will acquire a confirmation receipt from us displaying your order number. It is recommended that you print this page and keep it for future reference.

 

I have a magazine catalogue, how do I find the products and order online?

It is very easy to find the products you are looking for on our website. Simply use the ‘Quick Search’ at the top of the homepage and enter the product code you see in the magazine.  You will be directed to that product page.

 

Do I want something for my garden but not sure what I’m looking for?  

If you are unsure what to plant in your garden take a look at our ‘plant finder’ to help you choose the perfect plant for you. You can search plants by colour, type, ideal conditions, season, flowering and plenty more! Whether you are just looking for trailing plants or scented plants, we will show you only these plants you want.

 

What is the difference between Plug, Ready, Jumbo and Mega Plants?

A full explanation can be found here about our plant types.

The main difference is the size of the plant and root ball. Plugs Plants, available in quantities of 170, are the smallest and will always need to be grown on before planting out into your tubs, pots or borders. The Ready Plants, available in quantities of 70, can either be grown on or be planted straight into your tubs, pots and borders, provided that all risk of frost has gone. The Jumbo and Mega Plants (24’s, 12’s and 6's) are our larger sized Bedding Plants which can be planted straight into tubs, pots or borders.

 

Can I order by telephone?

Of course! Jersey Plants Direct welcomes all telephone orders. Simply call 01534 871 113.

 

I want to speak to someone about my questions and queries, how can I get through to the right person?

You can always telephone during usual business hours, 9 am to 5 pm on weekdays with any questions or queries you may have. You will always get to speak to someone, however at busy times or out of hours you may have to email us and we will gladly call you back if you give your name, telephone number and any order details you may have. See our Contact page for details.

 

What is a mystery plant?

When you spend £30 or over, you will be offered to purchase a mystery plant for only £4.99. This mystery plant can be anything from our bedding plant range up to the value of £9.99! Unfortunately, you will not be able to choose, but we guarantee the Mystery Plant will be in top condition as with all our plants.

 

Technical issues?

Having Problems? Contact us and we will try our best to assist you.


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